Shipping policy

Thank you for shopping with PetStore.Care. We are committed to processing and delivering your order as quickly and efficiently as possible. Please read our Shipping Policy carefully to understand how we handle order processing, shipping, and delivery.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During peak seasons, holidays, or promotional events, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information, where available.

Shipping Times

Estimated delivery times are as follows:

  • Processing Time: 1–3 Business Days

  • Standard Shipping: 5–10 Business Days

  • International Shipping: 7–20 Business Days (depending on destination)

Please note that these are estimated delivery times and are not guaranteed.

Shipping Rates

Shipping charges are calculated at checkout based on your shipping address and the items in your order.

From time to time, we may offer free shipping promotions. Any applicable offers will be displayed during checkout.

Order Tracking

After your order has been shipped, you will receive a shipping confirmation email with tracking information (when available).

Please allow up to 48 hours for tracking information to become active after receiving your shipment confirmation.

Shipping Delays

While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Customs inspections

  • Carrier delays

  • High shipping volumes

  • Public holidays

  • Incorrect or incomplete shipping information

We appreciate your patience if unexpected delays occur.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order.

PetStore.Care is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

If you notice an error after placing your order, please contact us immediately. We will do our best to update your information before your order ships.

Lost or Stolen Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend:

  • Checking around your delivery location.

  • Asking neighbors or household members if they accepted the package.

  • Contacting the shipping carrier directly.

If you still cannot locate your package, please contact our customer support team, and we'll do our best to assist you.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • Photos of the damaged product

  • Photos of the shipping packaging (if applicable)

We will review your request and work to provide an appropriate solution.

International Orders

International customers may be responsible for customs duties, import taxes, VAT, or other fees imposed by their country's customs authority.

These charges are not included in your purchase price or shipping cost and are the responsibility of the customer.

Multiple Shipments

To ensure faster delivery, some orders may be shipped in multiple packages. If this happens, you will receive separate tracking information for each shipment when available.

Shipping Restrictions

We reserve the right to limit or refuse shipments to certain regions or countries where delivery services are unavailable or restricted.

Contact Us

If you have any questions regarding your shipment or this Shipping Policy, please contact us through the Contact Us page on PetStore.Care. Our customer support team will be happy to assist you.